May 21, 2012

Speakeasy Business Voice Enchancements

Managed Solutions is a Speakeasy VOIP Certified partner, and we provide these services to many of our customers. Speakeasy notified us today of some significant improvements going into effect in May.

We are pleased to announce starting May 5th customers will have the ability to make the following changes to their Business Voice account:

o Edit a user’s

- Phone number
- Extension
- Directory name
- User name

o Reset

- User’s voice mail pass code
- User’s voice web portal password
- Administrator’s voice web portal password

o Swap phones between users

Customers can manage their account by going to MySpeakeasy, logging in, and clicking on the Manage Your Voice Services link.  If a customer forgets their password, they should click “Forgot Password” under the Login button and follow the prompts.

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Testimonial for Backup Services

This week we faced a challenge, to recover a group of files that were first created in 2004. The files were .ncc files which are programs for CNC machining. This particular client has been using our remote backup services for close to ten years. We were able to recover the files they needed from 2005 saving them hours of labor and lost production to manufacture these parts. There response was not intended to be a public message so we’ve hidden their name to protect the innocent but these are the exact words in their email we received after sending them the files in .zip format:

“Joe that is it dude. You are the man!!!!!!!!!!!”

You really can’t make this stuff up, it’s honest and real. I wanted to share it with anyone who happens to follow us or is curious about the types of work we do.

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1 in 6 teens admit to hacking

This is a very interesting study about habits of teenage computer users. More UK teens hack but American teens start at a younger age. There is a lot of data and the Zdnet article clipped in this post does a great job of summarizing some of the key points. This is a must read for parents. http://amplify.com/u/4jr1

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Why you should not bypass Java and other Updates

A very common complaint by end users involves “automatic updates” and some people go to great lengths to avoid them. We published this quick tip about when and how to run them to minimize the impact. There are several programs that you should think twice before bypassing or ignoring the update:

  • Windows Critical Updates
  • Adobe Acrobat
  • Flash Viewer
  • Oracle/Sun Java

The last item on this list is the primary purpose for this post, check out this bulletin from March 2009 related to Oracle Java. There were a total of 27 new security fixes:

Due to the threat posed by a successful attack, Oracle strongly recommends that customers apply CPU fixes as soon as possible. This Critical Patch Update contains 27 new security fixes across all products.”

So please, when you get the notices for these updates – run them. Another great way to avoid many of these problems is to operate your computer with an account that has lower permissions. We will write a follow up describing how to do that and why.

If you’d like to see a chronological history of the Java updates or see if there are new ones go here. You can also add them to your RSS reader here.

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How to do a Manual upgrade to WordPress 3 Beta

Last night I learned about the Beta of the new Word Press Version 3 Beta 1. Being a bit adventurous I tested upgrading a couple of blog sites to the new version to check it out. I was not able to find a simple path to do it without using an ftp client so I thought it would be useful to record a screencast of the procedure. Here it is:

If you know of an easier way, please share it via comments.

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