Managed Solutions » Blue Screen of Death http://managedsolutions.com We help organizations improve and grow by more effectively using technology. Tue, 17 Jan 2012 22:33:57 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 BSOD Info Howto http://managedsolutions.com/bsod-info-howto/ http://managedsolutions.com/bsod-info-howto/#comments Mon, 10 Aug 2009 02:37:11 +0000 Joe Hackman http://managedsolutions.com/blog/?p=10 Occasionally when hardware or drivers are failing a Windows NT or newer windows machine will get a Blue Screen of Death or BSOD. There is some important data present in this screen that will help us identify the likely cause. We likely suggested you visit this article to learn what information we are looking for.

The image in this example (click for a larger version) shows the data we need you to jot down for your trouble ticket. This data is a great starting point for us and will speed up the troubleshooting process greatly.

BSOD screenshot with needed text highlighted.

BSOD screenshot with needed text highlighted.

As you can see there are really three key pieces of data we need, and it is often buried in a sea of (initially) useless data.

Amendment for the DIY people: if you wish to research a BSOD error yourself the best starting point is a google search. In this case we would search for Stop 0x0000007F UNEXPECTED_KERNEL_MODE_TRAP Beep.sys the actual google search implicated drivers, cpu overclocking and memory. In this case it was the memory but the memory tests fine using several memory test utilities. This is really just to provide you with some basic direction for your research.

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