May 21, 2012

American Honda warns their customers of Privacy Breach

American Honda Motor Company, Inc. is warning their customers today of a privacy breach that resulted in the compromise of private information about their customers. In this instance they are advising their clients of the following client information being compromised:

  1. Email Addresses
  2. Names
  3. Vehicle Identification Number (VIN)
  4. User ID

Their formal statement to their customers claims that no other information such as password, address where included in the breach. Hopefully a more thorough investigation will occur to verify the claim because if customer physical addresses were also compromised this would be a major concern.

Here is the entire message:

Honda Logo

Dear Customer,

American Honda Motor Co., Inc. recently became aware of unauthorized access to an email list used by a vendor to create a welcome email to customers who have an Owner Link or My Acura vehicle account. The data that was obtained included your email address, your name, Vehicle Identification Number (VIN) and User ID. Your password was not included and no other sensitive information was contained in that list.

We apologize for any inconvenience this may cause. As a company, we believe that all customer relationships must be built on trust. That is why we believe it is important to inform you of this incident. You may be aware of attacks on email marketing systems, therefore we want to assure you that we take the safeguarding of your information seriously and that the appropriate authorities have been contacted regarding this incident. Additionally, we have taken steps to minimize this type of exposure in the future.

As a Company, we encourage you to continue to be aware of the increasingly common email scams that may use your email address to contact you and ask for personal or sensitive information — Be cautious when opening links or attachments from unsolicited third parties. Also, know that American Honda Motor Co., Inc. will not send you emails asking for your credit card number, social security number or other personal information. If ever asked for this information, you can be confident it is not from us.

Again, let us reassure you that we are taking necessary steps to safeguard your personal information.

If you would like further information on this topic please visit honda.com/info/b

Thank you.

American Honda Motor Co., Inc.

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How to add valuable information to your Windows desktop background (Video)

It seems as though basic system information is often needed but not always easy to get. This video demonstrates how to use the BGinfo program by Sysinternals to display important information on the desktop background of your windows PC. The first couple of minutes show how to edit and use the program then a demonstration showing how to add it to a login script follows that for network admin types.

Here is a screenshot example of the output on one of our test machines:

BGinfo on a Windows 7 Aero Desktop

Have an idea you’d like to see a video demonstration of? If it’s not already here, let us know via comments, contact form or Facebook and we’ll try to get it added to our library.

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How to refresh your DNS Cache

You may have found yourself in this predicament – you or your ISP have changed some of your domain name server settings for your website, email or similar service and you cannot yet access the new resource when you try. Part of the process you can control and part you cannot. These changes when well planned will occur very quickly on the internet side of things but your local computer may need some help to recognize the new settings. That is the purpose of this article.

Who is it for specifically?

This information will be very useful for anyone running Windows who has recently made changes to their website or email server DNS settings. The instructions are written for Windows 7, but the commands work on NT and above.

Accessing an administrative command (cmd) prompt

There are three commands total but to access them you first need a cmd prompt running as administrator. To do that go into the start menu/all programs/accessories and find Command Prompt. Right click Command prompt and choose “run as administrator” this may require some account credentials of an administrative user on the machine or domain.
Admin Command Prompt Windows 7

Running the commands to refresh all of your local DNS cache

Once you are in the administrative cmd window you will need to type the following three commands:

  1. ipconfig /flushdns
  2. net stop “dns client”
  3. net start “dns client”

Close and re-open your browser and test

Once that is done, you can try to access the resource where the changes were being made. If it still doesn’t resolve it is not on your computer. Simply run the commands again periodically and test. This will ensure that you will get updated dns settings each time.

Questions? Comments? Leave them in the comment section below.

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Good Personal Choices – the most powerful Information Security Tool

Korean Road Sign

Dali Burgado posted a really interesting article from infosecurity.com today about combating Twitter worm threats being personal. The gist of the article was that the best way to combat these information security threats was by reporting them. We’ll take this idea a step farther in this article, that information security really centers around making good personal choices. Unfortunately a lot of people are not very cautious in their experience and bad choices lead to big compromises, expenses and a bevy of other problems. In fact did you read about the man in Australia who had one of his investment properties sold as the result of identity theft?

What areas do these personal choices affect your information security?

  • Competency – learning.
  • Hardware and networking devices (especially wireless!).
  • Security software.
  • Participation.
  • G Factor

Competency and learning – the core of information security

At the core of information security is what you as a user are willing to do to educate and protect yourself. Do you take a cautious and guarded approach or do you throw caution to the wind and click every link in sight? Perhaps one of the biggest challenges for new users is there are not many best practices training programs available for end users (know of some, please share the wealth as a comment to this post!). You really have to actively seek out the information. There are a number of paths for professionals to get the training including Sans Institute (Dali Burgado who inspired this post works for them!) among others. We provide end user information security and best practices training to our small business clients and you can always inquire at my “speaking” page on my personal blog to inquire on behalf of a group.

Hardware, Wireless and networking device choices

wifiA little bit of prior planning in the hardware arena can close some huge gaps in information security. The biggest risk and most difficult choice the average home owner or business can make is the decision to have wifi on premises. You may have read this week that Google Street View Cars were collecting a lot more than pictures of the streets in your neighborhood. I don’t think the information Google collected will be used against you but to that point if they can do it anyone can do it. The decision to add wireless to your home or business network should not be taken lightly. Educate yourself on the security best practices and realize that even if you do a reasonable job of securing the device it is just one more thing that could be compromised at some point. Any networking gear you add to your network needs to be updated from time to time, do you have the ability to do that? Does the benefit of that hardware outweigh the expense of hiring a professional to provide you with the updates? These are questions that are best asked in advance.

Security software choices

Computers need extra protection against threats, the simplest protection is keeping your software updated. Think about this when you decide to install a new application, it is another spoke in the growing wheel that you will need to keep updated. Software updates are a fact of life in our modern age, be prepared to understand what they are and how to upgrade them. A great resource for finding out about new threats is CERT in fact I highly recommend you sign up for their weekly alerts or feed. In fact I used to do a weekly feature here that will give you an idea of what to look for at the CERT website.

In addition to keeping your software up to date, it is a great idea to protect your system with antivirus and/or a security suite. We became a reseller of Eset NOD32 a number of years ago and have found over time that they continue to provide a quality product. Do not for a minute think that antivirus/security suite software will protect you from everything. It is the “last resort” and even the best products will not catch everything. The personal choices you make will have more to do with your information security that the anti virus software you choose. (In the interest of disclosure we are an affiliate of Eset, and if you use the link provided below to purchase the software we will get royalties, see our product and partner policy.


Click Here - Free Trial of ESET NOD32 Antivirus

Participation choices

Where you choose to be present can have a direct impact on your information security. The allure of social media sites like Facebook is great, and there are a number of advantages, but any place you choose to participate has it’s own risk, practices and learning curve. You should be aware and remain aware of these risks and practices, never assume that because a lot of people are using something that it is safe. The opposite is often true, the criminals often go where the people are because they have more potential targets. I have an article that I’ve started to work on that goes into detail about how social media has really become a vulnerable spot for many internet users. I will add a link to this post when it is done.

The Gullibility and Greed Factor

Gullibility and greed are major contributors to information security compromise. I think Facebook is a great example of where this occurs, I have seem more hacked Facebook accounts than I imagined I ever would, why? People thought that their really easy password was fine or they clicked a link or installed a rogue app. Now some malicious app or user is posting things to their friends walls, sending messages, etc trying to further perpetuate the compromise.

Beyond the gullibility of individuals that help their stranded friend at
greed is an often overlooked factor in information security. Do people really believe they will get something for nothing? Judging by the ongoing “Nigerian”, “419″ or “advanced fee fraud” scams, they do. If it didn’t work they would not be so prolific. Some very senior executives have been caught by these scams in the past, it is believed that many more have been victimized as well but did not come forward due to embarrassment.

Keep in mind the oldest trick in the book by con artists (pre-dating the internet) is to exploit a persons gullibility or greed. If you’re going to be information secure you’re going to also have to learn to be a little street wise.

Summary

Hopefully this will be a good primer and starting point for people to start to move towards a more information secure computing experience. While there are links to a number of great resources we’d be happy to have your feedback about other possible resources, we’ll also feature the best of the suggestions to the article itself. You can share your feedback, suggestions or questions in the comments below.

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We Develop WordPress Websites

As many of our readers know we started using the WordPress platform as a Content Management System (CMS) for our website. Our customers actually noticed as well and we started building WordPress based Websites (as a CMS) and Blogs for some of our government and business clients this year. We’re pretty excited about the growth that we’ve experienced, in fact our lead developer is so busy that Joe has been personally hacking away at our website so it lacks a lot of the heavy customization we’ve been doing for some of our most discerning clients.

Why WordPress?

We’ve been using WordPress for a number of reasons, our background was using Joomla and prior to that ASP and Cold Fusion. These words might mean little to many of you reading this but for us WordPress is a platform that offers incredible independence and simplicity for our customers. We can cost effectively build attractive blogs and websites for our clients and THEY can maintain them. By cutting the cord, you are able to maintain your own blog or website should you choose to do so, or if you prefer we can help you. So why WordPress:

  • Extensive network of template and plugin developers for fast cost effective development.
  • Simple platform to backup, move, and maintain.
  • Built for speed and efficiency.
  • Top blogging platform that can be leveraged on your site, not hosted somewhere else.
  • Social Media Integration second to none.

As you can see there are a number of great reasons why we use WordPress. We hope that you will think of us when considering social engagement, blogging and website design. Keep in mind that our WordPress development services start as low as $300 and go up from there depending on the amount of customization, features and existing content that we need to port over. Call us any time to discuss your web and social media presence at 925-272-0384.

Check out some of our Word Press website development work from custom child themes, templates to fully customized one of a kind themes:

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Preventative Maintenance Before and After, Why we PM

They say a picture is worth a thousand words, what is this picture saying?

Before: Very Dirty Computer

Before: Very Dirty Computer

Now the after picture though I wish in retrospect that we recorded a video of the entire process, the dust cloud was enormous!

After: Very Clean Computer

After: Very Clean Computer

Why we PM

You probably already know that heat can be very harmful to your computer. Computers move air to keep themselves cool, in the process they pull any particulate matter that is present in the air into their cooling fans and on their heat-sinks. This is why for almost 14 years we’ve been providing preventative maintenance cleaning as an important part of our service offering. We have saved countless clients thousands of dollars on repairs and replacement costs. Have you PM’d your computers lately? Give us a call at 925-272-0384 and we’d be happy to provide you with a quote to perform this service at your place of business.

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4 Tips to extend the life of your laptop

Laptops and netbooks are great devices, they provide us with portability, we can take them anywhere and work conveniently with them, well, in our laps. Due to their small size there are some inherent problems, the biggest enemy of a laptop is heat. The components are very similar to the ones in your large desktop PC just smaller, sometimes modified to generate less heat.

Be aware of your cooling vents!

If you operate your laptop on a soft surface like your lap be mindful of where the ventilation ports are. The air that cools a lot of the most critical components needs to enter through the bottom of the laptop. Check out the vents on this Sony Vaio netbook:

Vaio cooling intakes

Vaio cooling intakes

Above: You’ll note that it is extremely easy to block the vents on this Sony Vaio Netbook. Below: Here is a laptop – a Lenovo W510:

Lenovo W510 Air Intakes

Lenovo W510 Air Intakes

The Lenovo has much better distribution but it is still possible to block them all if you lay it on a soft surface. It is always best to lay laptops on hard surfaces whenever possible. That allows them to breath fresh cooling air through the bottom and allows the large side exhaust vents (not pictured) to properly eject the hot air from your expensive and useful laptop or netbook PC. You can keep those vents free using a little blast of canned air when you notice dust accumulating.

Tips Summary:

  1. Be aware of where your intake and exhaust vents are and don’t block them.
  2. Try to place your laptop on hard surfaces when operating it for long periods of time.
  3. Occasionally use canned air to clear out dust or particles from the intake and exhaust.
  4. Consider using a ventilated laptop cooling device if you work for long periods of time.

My Very Biased Opinion:

We are a Lenovo Partner and we recommend and sell their products. With 13+ years in the business I can say with great confidence that Lenovo Thinkpads are the best in the business. If you really want your laptop to last, buy a Thinkpad. While preparing this article I was greatly surprised by the contrast in the ventilation on all the laptops I looked it while making preparations.

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Thinkpad 60 million sold (Video)

Managed Solutions joined the ranks of Lenovo partners in 2009. We are not responsible for many of the 60 million Thinkpads sold but many of our clients have given us great feedback about them but we don’t stop there we “drink our own coolaid” and spec Lenovo Thinkpad W series and S series workstations internally.

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Joe Reviews SB10-242 Cert Report (Video)

Here is a review of this weeks Cert Advisory. This includes issues with Adobe products, Chrome and Mozilla Firefox. Be sure to update these products if you haven’t recently. This is a weekly feature here at Managed Solutions. If you have questions about this video post a comment here or ask on our Facebook Fan Page.

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Powerpoint Tip Slideshow in a Window (Video)

Ever try to record a screencast of a Powerpoint presentation? If you have you may have noticed like I did that you cannot easily run the presentation slideshow within a window small enough for a practical screencast. After doing some research I discovered that there are some not so well documented features for Powerpoint 2007/2010 that will allow you to run your presentation in a window. This would be particularly useful if you were doing some kind of mashup.

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