May 21, 2012

Welcome to the post computer virus Opportunity Center

Opportunity Center

If your computer recently got infected and you paid to get it cleaned up or restored from a backup, this article was written just for you!

Fixing avoidable problems is not “fun”

Contrary to what many might believe, we don’t enjoy or look forward to fixing broken computers. What we really love to do is prevent them from needing to be repaired or otherwise enhancing your business using technology like WordPress. Since we don’t live in that perfect utopia and things do break on occasion and systems get compromised, the intention of this article is to help you avoid some of these issues in the future.

Information Security is Challenge

There are so many threats that face you as a user (Factoid: There are 43 posts on this site that use the Security category and that is practically all we share on our Facebook page these days!). In spite of what often appears to be a swell (Tsunami?) of threats, there are certainly things that you can do to protect yourself.

Step 1 – Admit that you have a problem Opportunity.

If your computer got infected it was due to a problem. The most likely three scenarios are:

  1. Critical security updates were not installed.
  2. You believe your Antivirus software will protect you.
  3. You were careless gave the bad guys the opportunity.

Step 2 – Don’t beat yourself up

Many users find themselves in your shoes. None of us are perfect and the fact that you are still reading this you can pat yourself on the back for working to improve the situation. An opportunity has presented itself, you now have added motivation to take some important precautions and raise your awareness.

Step 3 – Make sure you are installing security updates

In April of 2010 we shared with our readers why it is important to install Security updates. In that post we recommended that you should always install the following updates as soon as you can whenever prompted:

  1. Windows Critical Updates
  2. Adobe Acrobat
  3. Flash Viewer
  4. Oracle/Sun Java

It takes a while to learn what all these updates look like, but generally speaking they remain fairly consistent so once you do learn what to look out for you only need to validate it when it changes. Don’t let the fear of the updates being part of the problem stop you. It is greatly beneficial to take the time to learn to recognize the “normal” updates and apply them when prompted. It could save you from getting your computer infected.

Step 4 – Know your Antivirus Software Limits

Have you ever heard the term Zero Day? Zero day is something brand new and you often hear it combined with exploits: “Zero Day Exploits”. Since Antivirus and Anti-Malware software work off definitions (there is also heuristics or virus like characteristics but it is not perfect) it is only good if the virus or malware that you happen to get exposed to is well defined in your Antivirus/Malware Software.  In other words, there are plenty of things that will infect your computer if you click them, particularly “new” viruses and malware. Remember Viruses are written to try to avoid being detected.

Your antivirus software won’t always protect you.

Learn how to protect yourself from Zero Day Exploits.

Step 5 – Understand the importance of your role in your security

It is not a security that without users computer viruses as we know them today would not exist. It is important to recognize that you can make a difference and to take an active role in avoiding infection by the choices you make. We covered this thoroughly in our post about the role of personal choices in information security. In that article we shared 5 areas where choices had a substantial impact on your security including:

  1. Competency/Learning
  2. Hardware and Networking Devices
  3. Security Software
  4. Participation
  5. Gullibility and Greed

It’s no secret that virus and malware authors exploit us, our weaknesses, events, and a myriad of other things to compromise us. Make sure your personal choices aren’t giving them extra opportunities.

Step 6 – Subscribe to Our Updates

A lot of the content for this article was already on our site. Let us educate you and prevent you from harm and expense whenever possible. A simple way to stay plugged in is to to sign up for updates to this site so you never miss the latest news. You can Subscribe to Managed Solutions by Email and get our Facebook exclusive updates on our Facebook page.

Opportunity Center Image credit: Jason Tester, Guerilla Futures

Popularity: 4% [?]

Using the proper Importance Flag with Email

I received an Email Friday from a friend, I receive a lot of Email so sometimes I don’t get a chance to review non critical business Email until I have some free time. This morning while responding from the message I realized that part of the message involved a timely issue for Friday evening. The title did not indicate it and the message was flagged normally. This incident was a reminder to me of the usefulness and etiquette of the Importance options with Email correspondence. Here is my interpretation of the three options:

Low Importance

I recommend using this flag when sending Emails to people who you know to be very busy that are not time critical. Chances are busy people will respond promptly to all most messages anyway but it is a nice way to say “Hey I know your time is valuable, there is no rush here.”

Not Flagged or Normal Importance

Most Email fits in this category, most people don’t flag messages at all or use the subject line of the Email to indicate the nature of the message.

High Importance

This option is sometimes over utilized, I’ve seen some Email users that seem to flag a large percentage of their messages as high importance. This is acceptable if it is factual. I recommend using this option for messages where the response required is timely or the information will be considered urgent by the recipient. In conjunction with some carefully crafted subjects you can provide a range of urgency to the recipient.

Here is the location of this tag in Microsoft Outlook 2010:

Importance Feature Outlook 2010

Check out more Quick Tips.

Popularity: 5% [?]

Managed Solutions selects Connectwise Professional Services Automation PSA

Connectwise PSA

Today Managed Solutions entered into a 3 year agreement with Connectwise to provide us with Professional Service Automation (PSA) software. ConnectWise PSA combines help desk, dispatching, service level management, project management and CRM into a single, web based application, with integrated time-tracking, billing and reporting. Designed based on 27 years of experience as an IT solution provider and used by over 36,000 IT professionals, ConnectWise enables IT services companies to streamline their daily workflow and operate using proven best practices.

By implementing this solution we will be able to provide our clients with great service quality, tracking, budgeting and transparency even as our business scales. The implementation process is estimated to take about 7 weeks. Should you have any questions please contact us.

Popularity: 5% [?]

Disable that annoying IE8 Warning Message (Video)

Recently you may have noticed a new repetitive security warning in Internet Explorer 8. The feature is to protect internet users from non secure content while browsing a secure site. Some secure sites link content, images and advertisements that are not delivered securely. This could have ramifications if someone thought they were on a secure site and entered in sensitive data that was not encrypted. The truth is the warnings are so prolific that they almost defeat the purpose they intended. To be safe I recommend choosing the setting to disable the non secure content which is the selection I make in this video.

Another Youtube how to video from Managed Solutions:

Popularity: 7% [?]

Windows 7 is Ready for Business

It has been a long time since we’ve recommended an initial release of a Microsoft Operating system for business use but we’ve reached that plateau again with Windows 7. We are encouraging our clients to implement Windows 7 when replacing existing systems. There are of course always exceptions to this recommendation, the most important being resource intensive older software applications such as design and cad software. They need to be evaluated for compatibility prior to making the shift. Your basic business machine will happily function with 7, and worse case you can offer reliable compatibility through the Windows XP Compatibility Mode.

If you are considering upgrading existing machines to Windows 7 or purchasing a new computer with Windows 7 installed feel free to contact us for an honest, experienced opinion on what you might want to consider in the process. You don’t have to be a customer or become one, but we’re pretty confident that once you get to know us you will want to be one.

Popularity: 3% [?]

Windows 7 Using Sticky Notes

Not everyone uses Outlook or a similar program to store their tasks and reminders, or perhaps they might seek something a little more visual. Windows 7 sticky notes will deliver that for you. This video will demonstrate to you how to access, create, change and delete sticky notes on your Windows 7 equipped computer.

Popularity: 3% [?]

Windows 7 Quicktip Aero Snap Feature

The Aero snap feature on Windows 7 is really useful. You can use it to maximize a window by left clicking and dragging that window to the top of the screen or drag left or right to have the active program use that half of the screen. This is what you might see in the Microsoft commercial. There is a small problem, what if you have 2 or more monitors? It doesn’t work unless you drag it all the way to the right, left or top most screen edge. You can actually use this feature even with multiple screens by using the windows key + arrow keys, these are the affects:

  • Winkey + L/R Arrow cycles the active window through all available visible options (Right Half, Left Half, Normal, Maximize)
  • Winkey + Up Arrow Maximizes the active window
  • Winkey + Down Arrow Minimizes the active window

These are must know keyboard shortcuts for Windows 7 users with 2 or more monitors and I like them even on single screens. Please note this does require the Aero interface to be enabled and not all computers support it. For a demonstration of this feature check out this video:

Popularity: 3% [?]

Windows 7 Application Compatibility and XP Mode

When you purchase a new computer that has Windows 7 installed or upgrade your current PC to Windows 7 you will have more to deal with than just a learning curve. New operating systems present compatibility issues, sometimes this includes hardware compatibility other times it involves software applications. Luckily there are some tools within Windows 7 that provide very broad application support. This video demonstrates how to use two of the tools, the individual application compatibility settings and the all new “XP Mode”. Links to the Microsoft site mentioned in this video are at the bottom of this article after the video.

Resources:

  • Microsoft Virtual PC/Application Compatibility Page

Popularity: 3% [?]

Windows 7 Create a System Repair Disk

When you purchase your new Windows 7 Computer you should add to your checklist to create a system repair disk. Once created this disk can be used to save you a lot of headaches and time later should your computer have any issues booting up. This disk once created can be stored in a safe place and hopefully you won’t need it.

Popularity: 2% [?]

Quick Tip Email Sorting

Use the “from” and “subject” fields to sort Emails while you are cleaning up your inbox. You should find it easier to get through your back log of messages by addressing issues with certain individual(s)… or certain subjects all at once. Quite often the most recent Email of a certain subject contains all the prior information and the older ones can be deleted.

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