Welcome to the Managed Solutions/CIMCO Software Support Page
All things are a work in progress, especially software. We are here as your resource to assist you with the inevitable issues that do come up. You might want to look at this list of common fixes to problems with CIMCO Software before going any further. If you don’t need support and are just looking for general information contact us. You can also browse and search our CIMCO Software FAQ.
I recently contacted CIMCO North America support for a recent server license issue which led to the surprise and pleasure of dealing Joe Hackman at our reseller Managed Solutions. Within the hour we had full resolution. From trial phase to purchase, from purchase to first time support this has been a “wonderful” experience. Mr. Hackman was very personal and prompt, and represents the CIMCO product well, much appreciated! -Robert Landsmann, Metalquest Unlimited, Inc.
2 things to expedite support requests
We want to address your needs as quickly as possible. If this is a pre-sales question or need help with an activation issue, jump directly to here. If you already own a product or are demoing a product, there are a few things that can really help expedite your request especially if we get it after hours.
- Product version number, available through help menu in the upper right corner of all products, choose “about” and the version will be displayed
- Screenshots of the issue (hold down alt+print screen then paste into image viewer/mspaint or use the snipping tool)
You can call us first, 925-272-0384. If your request isn’t critical or you want to include a screenshot, you may also use this form to create a trouble ticket: