Welcome to the Managed Solutions/CIMCO Software Support Page
In the rapidly advancing landscape of Smart Manufacturing, consistent maintenance and diligent support for software and mission-critical systems become indispensable. These foundational components ensure not only the smooth operation of your processes but also safeguard against unforeseen challenges. At Managed Solutions, we understand the intricacies and stakes at hand. That’s why we prioritize providing timely and efficient support, ensuring that your systems remain up-to-date, secure, and effective. Whether addressing minor glitches or navigating significant roadblocks, our commitment is to stand beside you, ensuring that your operations run seamlessly.
All things are a work in progress, especially software. We are here as your resource to assist you with the inevitable issues that do come up. You might want to look at this list of common fixes to problems with CIMCO Software before going any further. If you don’t need support and are just looking for general information or would like to renew/add maintenance and support to your software please contact us.
“I recently contacted CIMCO North America support for a recent server license issue which led to the surprise and pleasure of dealing Joe Hackman at our reseller Managed Solutions. Within the hour we had full resolution. From trial phase to purchase, from purchase to first time support this has been a “wonderful” experience. Mr. Hackman was very personal and prompt, and represents the CIMCO product well, much appreciated!” — Robert Landsmann, Metalquest Unlimited, Inc.
Two things to expedite support requests:
We want to address your needs as quickly as possible. If this is a pre-sales question or you need help with an activation issue, jump here. If you already own a product or are in a 30 day trial, a few things can help expedite your request, especially if we get it after hours.
- Product version numbers are available through the help menu in the upper right corner of all products. Choose “about,” and the version will be displayed
- Screenshots of the issue (hold down alt+print screen then paste into image viewer/MSPaint or use the snipping tool)
You can call us at +1-925-272-0384. Or, if your request isn’t critical or you want to include a screenshot, you can use this form to create a trouble ticket: