Earlier this year, I needed support from a vendor. In response, a gentleman named Teran Wargin called me and arranged to meet me at my home. I remember immediately feeling like I was in good hands, something not easily experienced over the phone.
As we were talking out on my driveway, I thought, wow, this guy has a great demeanor! We conversed a bit and I asked him how he liked his job. He told me that while he did enjoy it, the job was very stressful at times. He mentioned he was starting to think about what he might do next because he had gone as far as he could in his current position. Suddenly, I found myself blurting out, “What do you think about project management?”
What began on the driveway that day became an ongoing conversation for several months, culminating in Teran joining our team as a Customer Success Manager. His new job is part technical and part project management, with a focus on helping our customers achieve the best possible outcomes. We are thrilled to have him on the team.
I’ll hand it over to Teran now so you all can get to know him better. You’ll likely be speaking with him at some point in the future.
How It Started
I met Joe while performing the duties of my previous job. Joe was one of my clients. His vehicle needed attention and I was assigned to pick it up. That visit ended up being to my benefit as I was becoming more and more serious about choosing a new career path, something less deadly and allowing for a better quality of life.
My previous position was stressful, and I often had to think and act quickly. I was working as a tow truck operator and first responder under the direction of the California Highway Patrol. My duty was patrolling the freeway during rush hour to provide emergency assistance to disabled motorists and respond to motor vehicle accidents. I spent a very demanding 60 hours a week in my truck. Let me just say, you learn a lot about humans when experiencing emergencies or traumatic events with them. I learned to be more compassionate, understanding and patient, while also balancing that patience with safety. Any incident on the freeway is considered a major incident. The freeway dynamic changes every time you blink, and oftentimes faster than that. I had to come up with solutions on the spot, many of them “outside-the-box”. That was probably one of the biggest skills I learned, and in my opinion, one that will help me do well in my work at Managed Solutions.
How It’s Going
I was asked what I hope to accomplish during my career, and I would say, at this point, it’s always evolving. I like to experience new things, and I really do enjoy helping people. Before I met my wife, I was a bit aimless. Since meeting her, my goal has been to provide a happy and fulfilling life for both of us. If the career I’m in ends up being the means to that end, beautiful. If I move on, then hopefully I made a good impact and gained new friends. My proudest accomplishment so far in my life has been getting married and living in our own apartment. (Hopefully, we’ll make the move to our own home one day.) This has given me a sense of direction and purpose. As a result, I am now able to better focus on my career – learning the job, providing excellent service to our customers, and contributing something great to the business and to the team. Joe believes I can be an asset, and I hope to prove him right. I am grateful for this new opportunity and looking forward to meeting the customers.
When Not Working I Am…
As for what I do during my free time, I am a gamer. Second to that, I like to travel. My wife and I love exploring new places and experiencing new cultures. I also like to read, mostly fantasy and science fiction.
I am excited to be here and to get started!