CIMCO Software Troubleshooting Tips

Hello, IT. Have you tried turning it off and on again? – Roy Trenneman

Fixing a software issue isn’t always as easy as just restarting a computer. That is a great way to temporarily fix some problems such as a memory leak or a random one time issue. In the real world your issues are likely to be more involved, so we’ve compiled a few of our favorite tips and most common solutions to issues that customers encounter with CIMCO Software. Hopefully these tips will help you navigate a issue you might be having, if not, it may arm you with a potential solution down the road.

Please consult your IT department before implementing any of these suggestions. Things can and do change so the steps covered here may not be relevant to your particular issue. 

Here are five of our actual favorite/most popular tips in no particular order:

1. Make sure you’re running the latest version.
2. Run as administrator while installing or configuring anything.
3. Update Microsoft C++ Redistributable
4. Install Windows Updates
5. Check your Firewall Rules

Running the latest version of CIMCO Software

One of the things we love about CIMCO is they are extremely pro-active about not only adding new features and building new versions but to fixing bugs that are discovered. These fixes don’t do you any good if you’re not running the latest version. This is a very effective step in resolving many issues that our customers encounter.

Be sure to make sure you have valid maintenance before downloading and upgrading any CIMCO product.

Depending on the complexity of your setup, you should have a plan in place to backup your existing system before performing the upgrade. Consult us or your CIMCO re-seller for more information.

Run as administrator when installing or configuring CIMCO Software

This comes up frequently, due to how Microsoft has evolved their security mechanisms substantially over the last several years. Elevated permissions are required to perform many of the configuration and installation tasks and have them stick. When in doubt right click and choose run as administrator whenever doing something for the first time with CIMCO Software. Be it installing, configuring or even just running a client for the first time. This will ensure that changes will be persistent and you won’t be bothered the next time you start up the software to change something.

Update the Microsoft C++ Redistributable

This is primarily a fix for issues that might be encountered with CIMCO Editor. A common problem is the Microsoft C++ Redistributable either being corrupted or not installed completely. Usually updating it resolves many issues and error messages associated with CIMCO Editor.

Install Windows Updates

Microsoft frequently updates Windows to improve security, stability and even to introduce new features. The security and stability updates can influence issues you may encounter with CIMCO or other related software. It is a best practice to keep your systems up to date whenever possible. Your IT department may automate this process.

Check your Firewall Rules

If you have a server based component such as License Server (Software Manager in V8), CIMCO DNC-Max, NC-Base, MDC, or MDM and you are having problems accessing it from a client, the likely culprit is the firewall on the client or the server. The easiest way to confirm if that is the case is to temporarily disable both and see if the issue goes away. If it does, the next step is to properly configure the firewall to allow the program or port you are having an issue with.

This is a just the starting point, if you still have questions contact your re-seller or access our support page.