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Happier Customers Through Better Experiences

June 2, 2014 by Joe Hackman Leave a Comment

Mondays here at Managed Solutions are dedicated to making your business and our industry better. Happy customers are an essential part of any successful business. There are so many things that can and do go wrong, leaving many businesses struggling to move the needle in the right direction. Recently I interviewed Jeannie Walters of 360Connext (Client) to find out what companies … [Read more...]

Filed Under: Business Operations, Manufacturing Tagged With: Customer Experience, Customer Service, Jeannie Walters

Do I have to pay sales tax on my order?

May 7, 2014 by Joe Hackman Leave a Comment

An issue that comes up often with our customers here in California is the issue of Sales Tax. We have customers that at times request that sales tax be added to the transaction for CIMCO Software that is electronically downloaded, but it is actually not required by the State of California Board of Equalization. Specifically this is addressed in Publication 109, Internet … [Read more...]

Filed Under: Business Operations Tagged With: Board of Equalization, California, Ordering, Publication 109, Sales Tax

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